Transform complexity into AI clarity

Libertify transforms complex financial documents into engaging AI experiences. Our solution combines interactive video guidance, real-time highlights, and intelligent chat to revolutionize how financial institutions communicate with clients.

Libertify revolutionizes client communication for financial institutions by transforming static and complex documents—such as PDFs, Word files, Excel spreadsheets, and PowerPoint presentations—into engaging AI experiences in just a few minutes.

 

These experiences include an explanatory video alongside the source document, with key elements highlighted in real-time as the video is watched.

Once the client’s attention is drawn to the document, the AI-powered Libertify platform makes the information in the documents more accessible by also enhancing client engagement through interactive dialogues using a conversational chatbot and a suite of features designed to extract data from interactions into CRMs.

 

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Financial institutions trust Libertify to revolutionize customer engagement

Numbers speak for themselves.

12x

Higher engagement rate vs static documents

Turn documents into interactive experiences

5x

Longer sessions vs traditional reading

Boost interaction with your document

10x

Better conversion vs
e-mailing

Transform your communication impact

See what's new in the financial services industry.

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Trusted AI for Financial Services

Financial Services AI offers the essential building blocks for wealth management, banking, and insurance organizations to deploy trusted AI solutions powered by your data, personalized for your customers.

Transaction Dispute Management

Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in financial services.

Client Meeting Preparation

Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.

Personalized Engagement

Use data and AI to create personalized interactions and summaries for clients in the banking, wealth management, and insurance industries.

Complaint Management

Simplify financial services complaint management with AI-powered tools and AI-generated summaries that expedite the process.

The Best of Dreamforce for Financial Services

Hear financial services brands and experts share how they grow revenue with data and trusted AI to create lifetime customer loyalty and success using Salesforce.

Custom solutions designed for financial services purposes

Turn critical financial documents into intelligent conversations, specifically designed for financial services.

Drive transactions activity

Send investment advice, with additional details and insights as well as answering likely customer questions.

 

 

Improve customer acquisition

Create personalized customer outreach with commonly asked questions, helping present your firm with a personal touch, while capturing questions from prospective clients.

Reduce compliance risks

Provide regulatory or compliance-related documentation to client and track the level of engagement with the material, including sign-offs.

 

 

Go beyond words and acquire a level of knowledge of your customer never reached before.

Financial Services Cloud

Discover the power of the world’s #1 AI CRM for financial services.

Accelerate digital process innovation across the front, middle, and back office and put your customer at the center of everything. Unlock data and insights to build customer trust and increase employee productivity with Financial Services Cloud – a single, connected financial services AI CRM.

Financial Services Cloud Einstein 1 Edition

Accelerate customer growth and loyalty with AI, data, and CRM in this simplified package.

Data Cloud for Financial Services

Data Cloud puts all of your data from core banking and insurance systems to work for your customers.

Service Cloud for Financial Services

Boost productivity without sacrificing the personal touch your customers love with industry-tailored solutions.

Achieve customer satisfaction goals and drive lifetime loyalty.

Banking

Commercial Banking

Customize experiences and simplify onboarding to strengthen relationships, generate referrals, and scale fast.

Mortgage and Lending

Create operational efficiency and simplify the experience for borrowers by bringing the entire lending lifecycle online.

Corporate Investment Banking

Deepen relationships and create operational efficiency with differentiated insights and compliant deal management.

Insurance

Property and Casualty

Put policyholders first and deploy faster with interactions designed to help you stay ahead in increasingly digitized markets.

Agencies and Brokerages

Deliver success now by empowering your agency or brokerage with digital-first technology, unified insights, and automated workflows.

Life and Annuity

Connect with customers and give them the support they need without complicated software or distractions.

Wealth and Asset Management

Wealth Management

Modernize client engagement, increase client satisfaction, and fuel advisor productivity by delivering automated, data-driven experiences on an integrated platform.

Asset Management

Deliver a unified experience, scale sales team productivity, reduce costs, and automate service experiences for clients.

Get more value out of AI with Industries AI.

Learn how to create prompts for your business needs and bring them into the flow of work.

Maximize ROI with the #1 Success Ecosystem.

From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.

Get the most out of financial services software and data with thousands of partner apps and experts.

Being able to see all the communication – chat transcripts, emails, phone calls – on the member's profile page has totally transformed agent and member experiences.

Learn new skills with free, guided learning on Trailhead.

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Financial Services Cloud Basics

Explore solutions to personalize engagement, streamline onboarding, and scale service.

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Financial Services Cloud for Users

Learn the basics of working in Financial Services Cloud and watch your productivity soar.

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Financial Services Cloud Data Modeling

Structure your financial services data with objects, fields, and relationships.

Keep up with the latest financial services trends, insights, and conversations.

Guide

The Financial Services Playbook for Effective Data Maturity

Report

The Connected Financial Services Report

Webinar

Building Trust for AI

Report

The Impact of AI and Automation on Service Excellence in Financial Services.

Ready to take the next step with the world’s #1 AI CRM for Financial Services?

Start your trial.

Try Financial Services Cloud free for 30 days. No credit card. No installations.

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Watch a demo.

Learn how Salesforce for financial services empowers customers’ financial success.

Salesforce for Financial Services FAQ

With Salesforce for financial services, financial firms can achieve lifetime value with their customers. Financial services software makes it easier to grow and maintain trusted relationships, drive personalization at scale, and reduce their cost to serve.

Salesforce offers a complete portfolio of best-in-class business apps that are purpose-built for financial services institutions. Our solutions address sales, service, marketing, and data needs for customer satisfaction goals, client onboarding, personalized financial engagement, underwriting, and claims processing, to name a few.

Financial institutions across the globe utilize varying financial services software in the Customer 360 suite of applications, including Financial Services Cloud, Data Cloud, MuleSoft, Sales Cloud, Service Cloud, Marketing Cloud, Tableau, and Slack.

Users can improve efficiency and reduce risk by reusing business processes across channels and automating data collection, document generation, and workflows. Additionally, use financial services software to connect financial, transaction, and CRM data using a range of prebuilt-to-custom accelerators that scale for high volume.

Choose the financial services product that’s right for you by evaluating the individual needs of your business. Consider if you need to personalize customer engagements, scale service interactions, or streamline your onboarding experience. Salesforce Financial Services Cloud has a variety of editions you can customize to your business needs. See details here.

Automation and AI are improving experiences for financial services firms across data, sales, marketing, and service use cases. AI in banking, insurance and wealth provides time-saving opportunities that improve the customer experience, discover opportunities faster, scale personalization and more.